I had a claim in the 3 yr on my homeowners and it literally took me dozens of hours on the phone and on hold before they could figure out how to pay my claim. I never saw an insurance adjuster... they expected me to do all the leg work and adjusting myself.
My parents have used Troy for years, and my wife and I have had him doing our insurance since 2014. He's a great guy and I've never had any insurance problems with him. Rates are straight forward, and he's been awesome about answering my questions whenever I have concerns. When I needed renter's insurance, he got it squared away no problem. When my wife and I wanted to get life insurance, it was painless and inexpensive. Great guy, great agent, great rates.
Beware of dealing with American Family and Troy is my only advice.
Best guy in the world. Period.
Troy Parker is either fundamentally dishonest or completely incompetent. Bate and switch initial pricing, complete lack of customer service, and the worst claim coverage I have ever experienced. I had insurance with Troy for 3 years. Each year the coverage kept costing me more and more even though my cars were worth less and less.
American Family Insurance Troy R Parker is a US Insurance Agency based in Providence, Utah. American Family Insurance Troy R Parker is located at 517 W 100 N Ste 112, Providence, UT 84332, USA.
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